PenFed Realty Concierge
Overview
PenFed Realty Concierge is our exclusive service from PenFed Realty designed to help you attract new clients by transforming their moving process from stressFUL to stress-FREE. You now have access to this powerful platform that will make moving easy for your clients AND position you as their hero and forever agent. And the best part - it's free to you and free to your clients!
WHAT DOES PENFED REALTY CONCIERGE DO?
Exclusive only to your clients, PenFed Realty Concierge can be accessed via a website, mobile app, Siri/Alexa and HUMAN ASSISTANTS who will provide them with:
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MOVING SERVICES: Arrange for movers, storage, car shipping address changes, utility setup, and all other tasks associated with their move.
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ACCESS TO TRUSTED HOME PROS: You can enter recommendations for cleaners, painters, handymen and other trusted service providers.
WHAT YOU NEED TO KNOW: 24 hours after you submit a contract, you will receive an email that your clients will be invited to use your (branded to you) Concierge Services. There is an opt-out option in the email if you do not want this invitation sent. If you would like your clients to receive the invite, there is nothing for you to do - the entire process is automated.
WHAT YOU NEED TO DO TO GET STARTED:
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TEST YOUR ONLINE ACCESS: From your email invitation, click the “Get Started” button to create a password and access your account.
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CHECK OUT THE TRAINING VIDEOS BELOW to familiarize yourself with the platform.
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OPTIONAL: Enter any vendors you would like to recommend to your clients. This step is optional, but a great way to add your personal value to the system. We are working on populating the vendor database on a company level. Or your clients can simply speak with their dedicated Concierge specialist for a recommendation
For additional questions, please reach out to your branch leader or Agent Services Staffmember (ASA).